Prioritize the human behind the screen by capturing the end-user experience

Prioritize the human behind the screen by capturing the end-user experience

As the digital landscape evolves, the definition of network performance also evolves. It’s no longer just about metrics; It’s about the human behind the screen. Companies realize the need to focus on the actual experiences of end users. This focus has given rise to advanced tools that dig deeper, capturing the essence of user interactions and painting a clearer picture of network health.

The rise of end-user experience (EUE) scoring.

End User Experience (EUE) scoring has emerged as a game changer in the world of network monitoring. Instead of relying solely on traditional metrics such as latency or bandwidth, EUE scoring provides a comprehensive measure of how a user perceives a network or application’s performance. By integrating different KPIs into one understandable metric, businesses can gain actionable insights into the true quality of their digital services, ensuring that their users’ experiences are nothing less than exceptional.

What does the EUE registration system do for organizations?

EUE Scoring provides organizations with a multi-faceted view of their network performance. By leveraging diverse data sources such as packets, metadata, and augmented flow, it provides granular understanding that goes beyond surface-level metrics. This adaptability ensures that companies can tailor their monitoring approach to suit their unique operational requirements and budgetary considerations, making it a versatile tool for a range of organizations.

The benefits of EUE registration extend to different departments within an organization. With a global overview of the health of IT services, potential anomalies or security breaches can be quickly detected and dealt with. This enables NetOps, DevOps, and SecOps teams to have an efficient workflow, enabling them to identify the root cause of a service outage or degradation and take effective remedial actions. The result is a more resilient network infrastructure and a consistently superior end user experience.

The future of network performance monitoring

There is no doubt that the network performance monitoring landscape is undergoing a transformational shift, with customizable dashboards at the forefront. Tailored to meet an organization’s specific needs, these dashboards provide a comprehensive view of operational intelligence. It allows stakeholders, from network engineers to business owners, to quickly understand the state of their digital services, ensuring informed and timely decisions are made.

Furthermore, the integration of on-demand application dependency mapping is revolutionizing the way companies view multi-tier applications. With no extensive configuration required, organizations can get instant visibility into how different applications interact and depend on each other. This, combined with integrated performance management tools, ensures that service anomalies and potential cybersecurity threats are identified and addressed with unparalleled speed and accuracy.

So, what does the future hold for end-user experience? With rapid advances in technology and an increasing emphasis on user-centered approaches, we may soon see a world in which networks self-improve based on real-time user feedback. Imagine a network that not only detects issues, but anticipates them and adapts in real-time to ensure the user experience remains consistent and uninterrupted. As companies continue to prioritize the human element in their digital strategies, the line between user and network may become blurred, leading to a future in which networks truly serve their masters: end users.

VIAVI’s Observer Apex offers a comprehensive approach to monitoring the end-user experience. By generating an end-user experience score for each data transaction, it provides a detailed view of network performance. By harnessing machine learning to score EUEs and providing customizable dashboards for global operational intelligence, Observer Apex not only monitors, but also helps IT teams elevate users’ digital experience.

For more information, see our solutions.

Copyright © 2023 IDG Communications, Inc.

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