Houston Mail Delay: Pasadena Bride Misses Wedding Dress

Houston Mail Delay: Pasadena Bride Misses Wedding Dress

PASADENA, Texas – Delays at post offices continue to pile up. Our reporting on this issue will impress many of you. On Friday alone, we heard from nearly 3,000 of you about these issues.

One person we spoke to is still waiting for a very important package – her wedding dress.

“We’re having a small wedding,” said bride-to-be Chelsea Hansen.

Her wedding is only eight days away.

“My nerves are completely frayed and I’m already nervous enough,” she said.

Hansen ordered her dream dress a month and a half ago.

RELATED: This is why the post office says your mail is stuck

“On the 12th, I arrived at the distribution center in north Houston and nothing has happened since,” she told us.

It was supposed to be delivered on the 13th. I tried calling, but it didn’t work.

“He’ll say he’s transferring you to a representative and then ring a few times and hang up,” she said.

Hansen feels stuck with nowhere to go.

“I hope it gets here within the next eight days, and I hope it suits me,” she said.

She’s also waiting for her wedding shoes, which may also be up in the air. You’re now left searching for last-minute backups.

“This is what I see myself wearing on my wedding day, and I don’t think I’ll find anything else I’ll like as much in the meantime,” Hansen said.

Meanwhile, Hansen and hundreds of other people with loose ends are left waiting.

After our interview, she actually discovered that her sister’s bridesmaid dress may also be stuck at the same post office facility. Now they are both crossing their fingers, hoping that both dresses will arrive in time.

Mail Tracking: Our stories about postal delays

  • December 13, 2023: “Processed immediately upon receipt” | In its statement, USPS is addressing issues at the Houston area post office
  • December 15, 2023: Man’s medication has been stuck at a USPS sorting facility in Missouri City for a week and counting.
  • December 16, 2023: A New Hampshire woman joined the list of people frustrated with packages stuck at a USPS sorting facility in Missouri City.
  • December 19, 2023: “Free my mail!” | A congressman looks on at a postal facility in Missouri City with package delays reported
  • January 10, 2024: Congressman Al Green tours a USPS facility in Missouri City in hopes of resolving mail delay issues
  • January 10, 2024: This is why the post office says your mail is stuck
  • January 18, 2024: Customer says package containing $1,000 item is stuck at USPS Missouri City processing center
  • January 19, 2024: “We need to step up and find out” | In one day, hundreds of people called KHOU 11 about mail delays
  • January 19, 2024: Congressman Al Green receives a report from the USPS Inspector General’s Office about mail delay issues
  • January 19, 2024: The bride is still waiting for her wedding dress a few days before the big day

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