A nursing home in St. Louis suddenly closed, and the residents moved out

A nursing home in St. Louis suddenly closed, and the residents moved out

street. LOUIS — A North St. Louis nursing home suddenly closed its doors Friday evening, shuttling about 170 residents and leaving more than 100 workers without pay, union officials said. The last resident was moved before dawn on Saturday.

Family and friends gathered at a Northview Village nursing home on Saturday, trying to figure out where their loved ones had been moved following the sudden closure. Volunteers tried to help those searching locate residents, working from a list of long-term care facilities.

“I would just like to hear my brother’s voice,” said a woman who has been unable to locate her brother, who has lived in Northview for five years.

The woman, who did not want to give her name for fear it would cause problems for her brother, said she was the only family he had and was unable to find out which nursing home he had been transferred to. Northview staff gave her a phone number to call.

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“I keep calling the number and I don’t get any response,” she said. “I don’t understand why you do it to patients like this.”

The sudden closure caught the staff’s families and residents by surprise. It will leave a huge gap in the region’s long-term care ecosystem. Northview was the city’s largest skilled nursing facility, serving many low-income patients from the historic DePaul Hospital building in the Kingsway West neighborhood.

Televisions and radios were still in the rooms, residents’ personal belongings remained and the building was not secured due to previous employees coming in and out. Some people not affiliated with the facility were apparently taking carts and other equipment on hand. One former worker went to get a photo of his employee of the month from 2015.

Workers at Northview Village Nursing Home, 2415 Kingshighway Blvd., noticed Friday afternoon that two weeks of pay had not arrived and became concerned.

“I went to talk to the manager toward the end of my shift and she told me there was no money to pay us,” said Marvita Harrison, a certified medical technician who has worked at the nursing home for 37 years.

Just before 4 p.m., shuttle buses from several other area nursing homes began arriving to pick up all the residents from the Kingsway West care center, Harrison said. Residents were confused and didn’t get many answers either, Harrison said.

“Some of these people, we’re like their family,” Harrison said. “They don’t have anyone else or any family members.”

There are 169 people on the payroll, said Katina Frost, who was Northview’s director of human resources and worked there for 18 years. She said there was no warning that the place would close, and she actually attended corporate training on Wednesday about a new payroll system.

The center is operated by Healthcare Accounting Services LLC, according to the organization’s website. It is licensed for up to 320 patient beds. The company owns several other long-term care facilities, including Grand Manor Nursing and Rehabilitation in St. Louis’ Grand Center neighborhood.

The company’s owner, Makhlouf “Mark” Suissa, of Chicago, did not respond to requests for comment Saturday.

Lisa Cox, a spokeswoman for the Missouri Department of Health and Senior Services, said state regulators learned of the situation Friday and worked through the night to find new accommodations for residents. She said the sudden closure was due to “manpower issues.”

Northview Village has a rating of 1 star, out of a possible 5 stars, from the federal Centers for Medicare & Medicaid Services. In February, investigators responded to a complaint that a resident was able to get onto the elevator, access the lobby, and leave the facility on his own because no one was monitoring the lobby and the front door was left open. The police found him and brought him back.

“It has a lot of problems, but it’s also one of the largest facilities we have in our region,” said Marjorie Moore, executive director of VOYCE, which serves as the region’s long-term care ombudsman. “That’s the challenge we face. A lot of these people need care and they don’t have other places to go.

Skilled nursing facilities like Northview are required to provide 60 days’ notice before closing so residents can have a say in choosing their new home, she said.

“Residents have the right to decide where they live,” Moore said. “A lot of these people were moved quickly and obviously without a lot of consent, so we want to make sure they’re all in places they feel happy.”

Darren Moseley was loading medical equipment and medication carts into a truck Saturday afternoon to transport them to Superior Manor of Festus, where he said about 30 residents were transported. Another five or so residents have been moved to the company’s sister location, Superior Manor downtown, said Moseley, the owner of Superior Manor.

Shamille King, assistant director at Superior Manor, said residents were transferred to her site without paperwork documenting their medical histories and medication needs. She and other staff at Superior Manor were trying to obtain nursing charts from patient rooms at Northview and contact residents’ doctors for medical histories and medication needs.

Many of the facility’s workers live paycheck to paycheck, so that means they may struggle to pay rent or buy gifts for their children at Christmas, said Harrison, the 37-year-old employee.

“We’ve been bustling in this building for a long time and we’ve been through a lot to care for these people with coronavirus,” she said. “For them to do this to us is disgusting.”

Harrison said it is still unclear to workers whether the nursing home will reopen, whether jobs will return or whether they will get paid.

The workers were given a phone number to call regarding their missed paychecks, but the number led to their suspension. Harrison said the call would eventually hang up.

Edward Graves, who just started working on maintaining the building four months ago, said the building needs a lot of repairs. But he said the closure came out of nowhere. He said there was a Christmas party for residents on Friday.

“Are we going to get paid or are they just going to play with us?” Graves said. “Someone knows something. This kind of thing doesn’t happen overnight.”

Eric Harvey, who has worked in food services at Northview since 2008, said he noticed leaks in the building and other repairs that the property was slow to fix. Over the summer, the garbage bill went unpaid for weeks, and trash piled up outside. He thought the place might eventually close, but he didn’t think it would happen so suddenly. He’s worried about the residents.

“You start moving a lot of seniors and taking them out of their comfort zone, and their health starts to decline,” Harvey said.

The Post-Dispatch’s Vanessa Abbett and Annika Meirelles contributed to this report.







North St. Louis nursing home closes

A man helps Michelle Waller load items into her trunk at Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility closed suddenly, angering staff, volunteers and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. Waller worked there for five years as a receptionist, while her mother worked there as a housekeeper. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

An empty room was left on the fourth floor at Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility suddenly went into lockdown, angering staff, volunteers and relatives of residents who returned to find their family’s belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

Mobility equipment and other items are left near the lobby of Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility suddenly closed, angering staff, volunteers and relatives of residents who returned home to find belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

Desks are left with people’s belongings in a ground-floor room at Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility closed suddenly, angering staff, volunteers and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

A note says, “Don’t rush, put things back where they belong,” in a room on the floor of Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility was suddenly locked down, angering staff, volunteers and relatives of residents who returned to find Their belongings and information about the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

A man loads items into his car outside Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility suddenly went into lockdown, angering staff, volunteers and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

A sign lists the rights of residents of long-term care facilities at Northview Village Nursing Home in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility was suddenly locked down, angering staff, volunteers and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

Lisa Smith, left, talks with Vera Turner, a pastor who arrived at Northview Village Nursing Home to meet her resident friend and volunteer who asked to remain anonymous in St. Louis on Saturday, Dec. 16. , 2023. The residential facility closed suddenly, angering staff, volunteers, and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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North St. Louis nursing home closes

A woman, who wishes to remain anonymous, sits in the lobby of Northview Village Nursing Home with teary eyes in St. Louis on Saturday, Dec. 16, 2023. The assisted living facility closed suddenly, angering staff, volunteers and relatives of residents who returned to find their belongings and information on the whereabouts of their loved ones. . The woman had been a volunteer at the facility for 21 years. Photo by Vanessa Abbitt, vabbitt@post-dispatch.com


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Here’s a look at the history of Forest Park, which was established in 1874.



(marks for translation) Northview Nursing Home (R) Street. Louis

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